Contacted by the CRA?

Now that you’ve filed your 2020 income tax and benefit return, it’s possible that the Canada Revenue Agency (CRA) contacts you to discuss your tax and benefit situation. However, you should be aware of scammers pretending to be CRA employees. They often contact Canadians to try to trick them into making payments, and may try to reach you by telephone. To protect yourself from scams, it’s important to know when and how the CRA might contact you.

Reviewing your Tax Return

  • You may receive a letter or phone call from the CRA regarding your income tax and benefit return.
  • Reply and send all information requested in the letter.
  • If the required documents are unavailable or you need more time, call the CRA using the phone number in your letter.
  • If you don’t reply you may owe a balance for a disallowed claim.

Identify a Scammer Person on Phone

This is how you can make sure the caller is from the CRA:

  1. Tell the caller you would like to first verify their identity
  2. Ask for, and make a note of their:
    • name
    • phone number
    • office location
  3. Check that the call you received was legitimate by contacting the CRA at the number that you look up yourself on the CRA website before you provide any information to the caller.
  4. Call the CRA employee back to discuss the reason for the call.

Some indications of a suspicious person include (but are not limited to):

  • The inability to provide you with proof of working for the CRA, such as name and an office location.
  • The caller is pressuring you to act now.
  • The caller is asking you to pay with gift cards, cryptocurrency or some other unusual manner.
  • The caller is asking for information you would not include on your tax return or that is not related to money you owe the CRA, such as a credit card number.
  • The caller is recommending that you apply for benefits. Canadians can apply for benefits directly on Government of Canada websites or by phone. Do not provide information to callers offering to apply for benefits on your behalf!

Report a Potential Scam

You can report a scam at antifraudcentre.ca or by calling 1-888-495-8501. If you believe you are the victim of fraud or unknowingly provided personal or financial information it is recommended that you contact your local police department, financial institution and credit reporting agencies.

More information can be found at: Canada.ca

The above summary is for informational purposes only.